Shipping & Returns

 

 

For orders with a total weight of under 4kg, we strongly recommend that you select the ‘signed for’ delivery option for your order (within the UK) as this Royal Mail service will automatically cover your goods for up to £36 compensation, in the unlikely event of loss or damage.

 

Packages weighing more than 4kg will automatically be covered for compensation up to £100.

 

We are in the process of expanding our shipping to include international customers, if you live outside the UK and wish to purchase from us, please contact us prior to placing your order. Thank you.

We strongly recommend that you select the ‘signed for’ delivery option for your order (within the UK) as this Royal Mail service will automatically cover your goods for up to £36 compensation, in the unlikely event of loss or damage.

 

In the unlikely event that your goods arrive damaged, you must keep all of the original packaging for inspection by us, or the carrier. Once we decide what action is required to resolve the problem we will tell you that you can dispose of the packaging. 

If replacements are required, you, the customer is responsible for returning the damaged items to us and we will refund your reasonable postal charges. Once the damaged items are received, replacements will be despatched or refunds given as agreed with you.

Occasionally the mail service is unable to deliver because there is no-one in at the delivery address. Under these circumstances the delivery service will normally leave a card to indicate the attempted delivery and may even try again the next day. After that the package gets returned to the depot and you must arrange collection yourself. If you have not collected the package before  the allowed time (normally 4 weeks with the Royal Mail), it gets returned to us.

Once this happens you can have the package re-shipped by paying the shipping charge again, or you may opt to cancel the order. If you cancel the order, no postal charges will be refunded, however, the balance of the returned order will be refunded within 30 days.

 

 

We will accept returns or exchanges on all items (excluding essential oils and magical oils) within 14 days of receipt. However, the returned goods must be in exactly the same condition we sent them to you, unopened, unused, undamaged and with any seals or shrink-wrap still intact.

Please label ALL return parcels with correct address. Please note we cannot be held responsible for breakages and suggest that recorded delivery is used. Once received, we will then refund your payment within 30 days less the cost of postage.

 

 

Orders which we are requested to ship outside the UK may be subject to import duty and/or local taxation charges in the receiving country (every country has different rules). The Customer is solely responsible for ascertaining if such charges apply and is responsible for their settlement with local authorities as necessary.  We as the vendor do not accept liability for any such charges whatsoever.